About KANA Software
kana.comKANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
SaaS Adoption
SaaS Adoption indicates the level of adoption by this company of software as a service services.
Cloud Adoption
Cloud Adoption indicates the level of adoption by this company of cloud services.
IT Footprint
IT Footprint gives a relative indication of how much IT services this company consumes.
IT Spend
IT Spend shows roughly how much this client spends on IT per year in USD.
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
Know the products your prospects use
Vendor Usage
KANA Software uses 5 different technologies from 106 different vendors. They have above average use of several technologies including Microsoft SQL Server, J2EE and KANA Enterprise.
Product Categories
KANA Software uses products from 89 different product categories. They are particularly heavy users of products in Database Management System, Software Frameworks, and Software Development Tools.
Recently Detected Technologies
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
| Technology | Category | Vendor | Usage |
|---|---|---|---|
| Java | Programming Languages | Oracle |  |
| KANA Software | Customer Relationship Management (CRM) | Verint Systems Inc. | |
| Atlassian JIRA | Software Configuration Management | Atlassian | |
| Fastly | Content Delivery Network (CDN) | Fastly | |
| Microsoft Office 365 | Office Productivity | Microsoft Corporation |  |
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