About Mattersight
mattersight.comMattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.
SaaS Adoption
SaaS Adoption indicates the level of adoption by this company of software as a service services.
Cloud Adoption
Cloud Adoption indicates the level of adoption by this company of cloud services.
IT Footprint
IT Footprint gives a relative indication of how much IT services this company consumes.
IT Spend
IT Spend shows roughly how much this client spends on IT per year in USD.
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
Know the products your prospects use
Vendor Usage
Mattersight uses 5 different technologies from 63 different vendors. They have above average use of several technologies including Atlassian JIRA, Salesforce.com CRM and Jenkins.
Product Categories
Mattersight uses products from 57 different product categories. They are particularly heavy users of products in IT Management Software, Software Frameworks, and Virtualization Platforms.
Recently Detected Technologies
Enlyft tracks the use of over 15,000 technologies and has proprietary data on over 18 million companies worldwide.
| Technology | Category | Vendor | Usage |
|---|---|---|---|
| Atlassian JIRA | Software Configuration Management | Atlassian |  |
| Microsoft Office 365 | Office Productivity | Microsoft Corporation | |
| PostageApp | Transactional Email | The Working Group Inc. | |
| Azure DNS | DNS Servers | Microsoft Corporation | |
| Cisco Ironport | Corporate Security | Cisco Systems, Inc. | |
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