Companies using Microsoft Customer Care Framework
We have data on 60 companies that use Microsoft Customer Care Framework. The companies using Microsoft Customer Care Framework are most often found in United States and in the Information Technology and Services industry. Microsoft Customer Care Framework is most often used by companies with >10000 employees and >10B dollars in revenue. Our data for Microsoft Customer Care Framework usage goes back as far as 10 years and 1 months.
If you’re interested in the companies that use Microsoft Customer Care Framework, you may want to check out Salesforce.com CRM and Microsoft Dynamics 365 as well.
Who uses Microsoft Customer Care Framework?
| Company | Accenture PLC |
| Website | accenture.com |
| Country | Ireland |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >10B |
| Company Size | >10000 |
| Company | International Business Machines Corporation |
| Website | ibm.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Accenture PLC | accenture.com | Ireland | >10B | >10000 |
| Cognizant Technology Solutions Corp | cognizant.com | United States | >10B | >10000 |
| Infosys Ltd | infosys.com | India | >10B | >10000 |
| International Business Machines Corporation | ibm.com | United States | >10B | >10000 |
| Wipro Ltd | wipro.com | India | >10B | >10000 |
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Microsoft Customer Care Framework Market Share and Competitors in Customer Relationship Management (CRM)
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Relationship Management (CRM). By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Relationship Management (CRM) category, Microsoft Customer Care Framework has a market share of about 0.1%. Other major and competing products in this category include:
Customer Relationship Management (CRM)
What is Microsoft Customer Care Framework?
Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.
Top Industries that use Microsoft Customer Care Framework
Looking at Microsoft Customer Care Framework customers by industry, we find that Information Technology and Services (32%), Telecommunications (12%), Banking (7%) and Computer Software (7%) are the largest segments.
Top Countries that use Microsoft Customer Care Framework
33% of Microsoft Customer Care Framework customers are in United States, 10% are in India, 5% are in Australia and 5% are in United Kingdom.
Distribution of companies that use Microsoft Customer Care Framework based on company size (Employees)
Of all the customers that are using Microsoft Customer Care Framework, a majority (64%) are large (>1000 employees), 14% are small (<50 employees) and 11% are medium-sized.
Distribution of companies that use Microsoft Customer Care Framework based on company size (Revenue)
Of all the customers that are using Microsoft Customer Care Framework, 21% are small (<$50M), 0% are medium-sized and 12% are large (>$1000M).
