These are AI applications that are primarily focused on open-ended coversation. E.g. customer service chatbots that are built on Gen AI, virtual assistants.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Conversational AI products and technologies. We track 19 products in the Conversational AI category, and have found 322,422 companies using these products.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| OpenAI | 196,248 | 60% |
| ChatGPT | 73,700 | 22% |
| Google Gemini | 35,463 | 10% |
| Microsoft Copilot | 12,086 | < 5% |
| Gupshup | 877 | < 5% |
| Kore.ai | 789 | < 5% |
| Google Bard | 589 | < 5% |
| IBM Watson Assistant | 567 | < 5% |
| Cognigy | 445 | < 5% |
| Engati | 362 | < 5% |
| Salesforce Einstein GPT | 272 | < 5% |
| Bing Chat | 203 | < 5% |
| Salesforce Einstein Copilot | 192 | < 5% |
| Haptik | 182 | < 5% |
| SAP Conversational AI | 170 | < 5% |
| Aisera | 140 | < 5% |
| Avaamo | 62 | < 5% |
| OneReach.ai | 44 | < 5% |
| Amelia.ai | 31 | < 5% |