These are AI applications that are primarily focused on open-ended coversation. E.g. customer service chatbots that are built on Gen AI, virtual assistants.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Conversational AI products and technologies. We track 17 products in the Conversational AI category, and have found 13,646 companies using these products.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| OpenAI | 7,597 | 55% |
| ChatGPT | 4,330 | 31% |
| Engati | 434 | < 5% |
| IBM Watson Assistant | 337 | < 5% |
| Kore.ai | 220 | < 5% |
| Google Gemini | 110 | < 5% |
| Cognigy | 107 | < 5% |
| Gupshup | 98 | < 5% |
| Google Bard | 87 | < 5% |
| Microsoft Copilot | 83 | < 5% |
| SAP Conversational AI | 82 | < 5% |
| Haptik | 59 | < 5% |
| Aisera | 32 | < 5% |
| OneReach.ai | 28 | < 5% |
| Amelia.ai | 17 | < 5% |
| Avaamo | 15 | < 5% |
| Bing Chat | 10 | < 5% |