We have data on 75 companies that use CloudIM. The companies using CloudIM are most often found in Russian Federation and in the Retail industry. CloudIM is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for CloudIM usage goes back as far as 5 years and 8 months.
| Company | Scotiabank |
| Website | scotiabank.com |
| Country | Canada |
| Revenue | >10B |
| Company Size | >10000 |
| Company | TRUMPF |
| Website | trumpf.com |
| Country | United States |
| Revenue | 1B-5B |
| Company Size | >10000 |
| Company | Sola Corporation |
| Website | solacorp.net |
| Country | United States |
| Revenue | 1M-10M |
| Company Size | 10-50 |
| Company | Belarusian State University of Informatics and Radioelectronics |
| Website | bsuir.by |
| Country | Belarus |
| Revenue | 100M-200M |
| Company Size | >10000 |
| Company | Webicom |
| Website | webicom.kz |
| Country | Kazakhstan |
| Revenue | 1M-10M |
| Company Size | 10-50 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Scotiabank | scotiabank.com | Canada | >10B | >10000 |
| TRUMPF | trumpf.com | United States | 1B-5B | >10000 |
| Sola Corporation | solacorp.net | United States | 1M-10M | 10-50 |
| Belarusian State University of Informatics and Radioelectronics | bsuir.by | Belarus | 100M-200M | >10000 |
| Webicom | webicom.kz | Kazakhstan | 1M-10M | 10-50 |
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, CloudIM has a market share of about 0.1%. Other major and competing products in this category include:
CloudIM is an Online Consultant suitable for online stores, medium and small businesses that allows to conduct live conversations with website visitors. It helps increase sales by engaging visitors and converting them into customers.
Looking at CloudIM customers by industry, we find that Retail (10%), Information Technology and Services (10%) and Manufacturing (7%) are the largest segments.
61% of CloudIM customers are in Russian Federation, 8% are in United States, 6% are in Belarus and 5% are in Kazakhstan.
Of all the customers that are using CloudIM, a majority (79%) are small (<50 employees), 6% are large (>1000 employees) and 9% are medium-sized.
Of all the customers that are using CloudIM, a majority (54%) are small (<$50M), 0% are large (>$1000M) and 9% are medium-sized.