All Products > Customer Service Management

Customer Service Management products

1,476,587 Companies

What is Customer Service Management?

Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 292 products in the Customer Service Management category, and have found 1,476,587 companies using these products.

Customer Service Management
Customer Service Management
1,476,587
Companies using Customer Service Management
Customer Service Management
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    Product Install base
    # of companies we found using this product     		Market Share
    tawk.to 248,252 16%
    Zendesk 205,357 13%
    Tidio Live Chat 113,088 7%
    Fullstory 78,022 < 5%
    OneSignal 63,378 < 5%
    Zendesk Chat 62,184 < 5%
    LiveChat 59,803 < 5%
    Intercom 56,082 < 5%
    Freshdesk 52,306 < 5%
    Jivochat 51,591 < 5%
    Zoho SalesIQ 45,449 < 5%
    Smartsupp 39,895 < 5%
    Crisp 31,655 < 5%
    Qualtrics 29,137 < 5%
    ConnectWise 17,624 < 5%
    Social Intents 16,964 < 5%
    HelpScout 15,817 < 5%
    Pure Chat 13,510 < 5%
    Salesforce.com Service Cloud 12,947 < 5%
    Olark 12,184 < 5%
    Drift 12,178 < 5%
    MyLiveChat 9,920 < 5%
    Five9 9,751 < 5%
    Chatra 9,719 < 5%
    Salesforce Live Chat 7,950 < 5%
    Free Call 7,103 < 5%
    Inline Manual 6,802 < 5%
    Genesys 6,629 < 5%
    LivePerson 6,005 < 5%
    Reamaze 5,203 < 5%
    Medallia 5,152 < 5%
    Amazon Connect 5,118 < 5%
    Provide Support 4,967 < 5%
    LiveAgent 4,800 < 5%
    Braze 4,768 < 5%
    iZooto 4,447 < 5%
    Woopra 4,406 < 5%
    osTicket 4,225 < 5%
    Zoho Desk 3,851 < 5%
    iPerceptions 3,556 < 5%
    Ngage Live Chat 3,423 < 5%
    Meiqia 3,402 < 5%
    Salesforce.com Desk.com 3,191 < 5%
    Comm100 3,100 < 5%
    Indicative 2,930 < 5%
    Chaport 2,907 < 5%
    Avaya Aura 2,753 < 5%
    Cisco Unified Contact Center Enterprise 2,740 < 5%
    LiveZilla 2,726 < 5%
    HappyFox Chat 2,637 < 5%
    Chameleon 2,601 < 5%
    ApexChat 2,585 < 5%
    Microsoft Dynamics 365 for Customer Service 2,522 < 5%
    Formilla.com 2,509 < 5%
    LiveHelpNow 2,495 < 5%
    inContact 2,427 < 5%
    Oracle Service Cloud (formerly RightNow) 2,238 < 5%
    ChurnZero 2,168 < 5%
    UserTesting 2,162 < 5%
    UserVoice 2,068 < 5%
    Kayako 2,053 < 5%
    Evergage 1,957 < 5%
    3CX Phone System 1,844 < 5%
    EasyVista 1,843 < 5%
    GrooveHQ 1,841 < 5%
    Talkdesk 1,767 < 5%
    Microsoft Dynamics 365 for Field Service 1,744 < 5%
    Kustomer 1,564 < 5%
    HelpCrunch 1,480 < 5%
    ServiceMax 1,473 < 5%
    Whatfix 1,415 < 5%
    Richpanel 1,402 < 5%
    SpeakPipe 1,386 < 5%
    Spredfast 1,358 < 5%
    SatisMeter 1,309 < 5%
    BoldChat 1,262 < 5%
    Accelo 1,243 < 5%
    ClickDesk 1,202 < 5%
    Confirmit 1,165 < 5%
    SnapEngage 1,140 < 5%
    PureCloud 1,139 < 5%
    Visitor Chat 1,117 < 5%
    Totango 1,005 < 5%
    eGain 996 < 5%
    Planhat 918 < 5%
    Smallchat 867 < 5%
    RedHelper 834 < 5%
    Thunderhead 827 < 5%
    Userlike 821 < 5%
    SAP Field Service 817 < 5%
    InformaCast 732 < 5%
    Movidesk 727 < 5%
    ClientSuccess 665 < 5%
    Astute Solutions 630 < 5%
    Usabilla 584 < 5%
    Cbox 582 < 5%
    GetFeedback 578 < 5%
    OpinionLab 571 < 5%
    IssueTrak 564 < 5%
    iAdvize 550 < 5%
    ImBox 548 < 5%
    WhosOn 527 < 5%
    Creative Virtual 521 < 5%
    Stonly 513 < 5%
    Livechatoo 513 < 5%
    Helpshift 487 < 5%
    SAP Service Parts 482 < 5%
    LeadChat 482 < 5%
    SAP Contact Center 477 < 5%
    ClickSoftware 474 < 5%
    inSided 437 < 5%
    Astute Knowledge 436 < 5%
    Velaro 429 < 5%
    Chatango 427 < 5%
    Satmetrix 423 < 5%
    Genesys PureEngage 407 < 5%
    Enchant 404 < 5%
    Servigistics 402 < 5%
    Kommunicate 402 < 5%
    WebsiteAlive 397 < 5%
    Wootric 373 < 5%
    RobinHQ 370 < 5%
    TeamSupport 349 < 5%
    Subiz 349 < 5%
    ServiceM8 348 < 5%
    Oracle Interaction Center 335 < 5%
    HelpSpot 317 < 5%
    Repsly 307 < 5%
    Pozvonim 304 < 5%
    DIMO Maint 300 < 5%
    MindTouch 299 < 5%
    REVE Chat 277 < 5%
    Slaask 272 < 5%
    EC Concier 262 < 5%
    Document360 257 < 5%
    Live2Support 257 < 5%
    Noble Systems 254 < 5%
    Oracle Utilities Opower 253 < 5%
    Click4Assistance 249 < 5%
    OnlineChatCenters 247 < 5%
    Desku 239 < 5%
    Vocalcom 238 < 5%
    freshcaller 227 < 5%
    Morph.ai Customer Support 216 < 5%
    Kundo 215 < 5%
    Oracle InQuira 214 < 5%
    ProProfs Knowledge Base Software 207 < 5%
    Synthetix 204 < 5%
    Aspect Call Center 201 < 5%
    Lime Talk 199 < 5%
    Inbenta 198 < 5%
    CometChat 194 < 5%
    Helpjuice 192 < 5%
    Zenput 189 < 5%
    Powerfront 187 < 5%
    Respond.io 172 < 5%
    UserEcho 166 < 5%
    PhoneBurner 162 < 5%
    Siebel Field Service 156 < 5%
    Clickatell 151 < 5%
    Bright Pattern 141 < 5%
    HelpOnClick 141 < 5%
    ScreenSteps 137 < 5%
    Groupboard 131 < 5%
    SMARTASSISTANT 128 < 5%
    InMoment 124 < 5%
    Chatroll 122 < 5%
    ECi e-automate 120 < 5%
    Convoso 119 < 5%
    Telax 116 < 5%
    Enghouse Interactive 115 < 5%
    mHelpDesk 103 < 5%
    Vivocha 102 < 5%
    Strikedeck 95 < 5%
    Custify 91 < 5%
    Teamwork Desk 91 < 5%
    DeskPRO 91 < 5%
    SAP Warranty and Claim Management 90 < 5%
    PhaseWare 89 < 5%
    phpMyFAQ 89 < 5%
    Lifecycle Manager 89 < 5%
    Casengo 88 < 5%
    Mopinion 87 < 5%
    Userlane 86 < 5%
    Aircall 82 < 5%
    Upscope 80 < 5%
    IFS Field Service Management 79 < 5%
    Solidus eCare 77 < 5%
    CloudIM 75 < 5%
    IPscape 73 < 5%
    Smart Queue 72 < 5%
    Discuss.io 71 < 5%
    Chattermill 71 < 5%
    Parature 69 < 5%
    UseResponse 68 < 5%
    Apptentive 63 < 5%
    ServiceBridge 60 < 5%
    DialSource 60 < 5%
    Simplify360 57 < 5%
    Hotline 56 < 5%
    AnswerDash 54 < 5%
    uContact 53 < 5%
    Natero 53 < 5%
    Nicereply 53 < 5%
    KANA Enterprise 52 < 5%
    ChatBeacon 52 < 5%
    Call-Em-All 51 < 5%
    Vee24 Platform 50 < 5%
    FLS VISITOUR 50 < 5%
    Magentrix 49 < 5%
    Altitude uCI 47 < 5%
    AskNicely 46 < 5%
    LiveLOOK 46 < 5%
    ComputerTalk 46 < 5%
    Exotel 45 < 5%
    Jitbit Helpdesk 43 < 5%
    AnswerHub 43 < 5%
    UserIQ 43 < 5%
    RingDNA 43 < 5%
    Videodesk 43 < 5%
    Aptean Respond 42 < 5%
    Mavenoid 41 < 5%
    Bontact 40 < 5%
    Alive5 40 < 5%
    Wintac 40 < 5%
    Orlo 38 < 5%
    Contaque 38 < 5%
    Upaknee 38 < 5%
    CxEngage 37 < 5%
    Astea 34 < 5%
    Humach 33 < 5%
    VoIP and Network Quality Manager 33 < 5%
    Click2Coach 33 < 5%
    Contact Center Portal 31 < 5%
    freshsuccess 31 < 5%
    Aimsio 30 < 5%
    Accruent vx Maintain 30 < 5%
    KUBRA 28 < 5%
    Percolate 28 < 5%
    Tellme Networks 28 < 5%
    Channel.io 27 < 5%
    Poimapper 27 < 5%
    Talkus 26 < 5%
    Vision Helpdesk 26 < 5%
    Rhino Live Chat 25 < 5%
    Qminder 25 < 5%
    Ring.io 25 < 5%
    Eureka 24 < 5%
    Vovici 22 < 5%
    Agent.ai 22 < 5%
    Field Squared 22 < 5%
    Ringless Voicemail API 22 < 5%
    XenCALL 21 < 5%
    Touchpoint Dashboard 20 < 5%
    Clarabridge Engage 19 < 5%
    Cogito 19 < 5%
    contactSPACE 19 < 5%
    The Customer Factor 19 < 5%
    LiveTex 18 < 5%
    Verint Express 18 < 5%
    Copiny 18 < 5%
    Noble Outbound 16 < 5%
    Outbound Calling API 15 < 5%
    Firefly 15 < 5%
    Coolfront 15 < 5%
    HeyBubble 15 < 5%
    TeleTech 14 < 5%
    ServiceTracker 14 < 5%
    CustomerSure 14 < 5%
    Modria 13 < 5%
    Eclipse CMS 13 < 5%
    interakt 13 < 5%
    Astute ePowerCenter 13 < 5%
    Faveo Helpdesk 13 < 5%
    Forumbee 13 < 5%
    SpiceCSM 12 < 5%
    ESC 11 < 5%
    inConcert Allegro 11 < 5%
    Live Chat 3 11 < 5%
    Customer Care 10 < 5%
    ChangeGear Service Desk 10 < 5%
    HiOperator 9 < 5%
    ServiceLedger 8 < 5%
    NexxPhase 8 < 5%
    AzureDesk 7 < 5%
    Callision Contact Center as a Service 7 < 5%
    PROONTO 7 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
    500friends 4 < 5%
    Altocloud 3 < 5%
    Ninchat 2 < 5%
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