We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Kustomer has a market share of about 0.1%. Other major and competing products in this category include:

Kustomer is an Omni-channel customer service CRM platform for Customer Support centers and businesses that provides real-time actionable views of customers, facilitates continuous omnichannel conversations and uses Artificial intelligence to automate repetitive tasks and surface knowledge.

Top Industries that use Kustomer

Top Industries that use Kustomer

Looking at Kustomer customers by industry, we find that Retail (9%), Computer Software (8%), Internet (8%) and Apparel & Fashion (5%) are the largest segments.

Top Countries that use Kustomer

Top Countries that use Kustomer

63% of Kustomer customers are in United States.

Distribution of companies that use Kustomer based on company size (Employees)

Distribution of companies that use Kustomer based on company size (Employees)

Of all the customers that are using Kustomer, 43% are small (<50 employees), 43% are medium-sized and 14% are large (>1000 employees).

Distribution of companies that use Kustomer based on company size (Revenue)

Distribution of companies that use Kustomer based on company size (Revenue)

Of all the customers that are using Kustomer, a majority (65%) are small (<$50M), 9% are large (>$1000M) and 17% are medium-sized.