We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Meiqia has a market share of about 0.2%. Other major and competing products in this category include:

Meiqia is a Customer Service System with multi-channel dialogue access and omni-channel integration. It provides efficient customer service workbench, personalized and exclusive communication that improves customer satisfaction. It provides a variety of dialogue allocation methods. The system will automatically assign customer service and can also realize the directional distribution of customers.

Top Industries that use Meiqia

Top Industries that use Meiqia

Looking at Meiqia customers by industry, we find that Machinery (7%) and Manufacturing (7%) are the largest segments.

Top Countries that use Meiqia

Top Countries that use Meiqia

61% of Meiqia customers are in China and 13% are in United States.

Distribution of companies that use Meiqia based on company size (Employees)

Distribution of companies that use Meiqia based on company size (Employees)

Of all the customers that are using Meiqia, a majority (60%) are small (<50 employees), 13% are large (>1000 employees) and 26% are medium-sized.

Distribution of companies that use Meiqia based on company size (Revenue)

Distribution of companies that use Meiqia based on company size (Revenue)

Of all the customers that are using Meiqia, a majority (55%) are small (<$50M), 9% are large (>$1000M) and 19% are medium-sized.