Companies using Observe.AI
We have data on 223 companies that use Observe.AI. The companies using Observe.AI are most often found in United States and in the Computer Software industry. Observe.AI is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Observe.AI usage goes back as far as 1 years and 9 months.
Who uses Observe.AI?
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | International Business Machines Corporation |
| Website | ibm.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Thumbtack |
| Website | thumbtack.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Amazon.com, Inc. |
| Website | amazon.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | 3CLogic |
| Website | 3clogic.com |
| Country | United States |
| Revenue | 50M-100M |
| Company Size | 50-200 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Cognizant Technology Solutions Corp | cognizant.com | United States | >10B | >10000 |
| International Business Machines Corporation | ibm.com | United States | >10B | >10000 |
| Thumbtack | thumbtack.com | United States | 200M-1000M | 1000-5000 |
| Amazon.com, Inc. | amazon.com | United States | >10B | >10000 |
| 3CLogic | 3clogic.com | United States | 50M-100M | 50-200 |
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Observe.AI Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Observe.AI has a market share of about 0.2%. Other major and competing products in this category include:
Contact Center Management
What is Observe.AI?
Observe.AI is a conversation intelligence for contact centers, powered by Generative AI. It is a contact center LLM (Large Language Models) that helps gain insights from customer interactions, maximize frontline team performance, automates workflows and accelerate outcomes. It is used to transcribe and analyze agent-customer conversations, surface insights that improve CX (customer experience), drive revenue growth, boost operational efficiency and mitigate compliance risk.
Top Industries that use Observe.AI
Looking at Observe.AI customers by industry, we find that Computer Software (18%), Information Technology and Services (11%), Internet (11%), Financial Services (6%) and Hospital & Health Care (6%) are the largest segments.
Top Countries that use Observe.AI
68% of Observe.AI customers are in United States and 9% are in India.
Distribution of companies that use Observe.AI based on company size (Employees)
Of all the customers that are using Observe.AI, 30% are small (<50 employees), 33% are medium-sized and 32% are large (>1000 employees).
Distribution of companies that use Observe.AI based on company size (Revenue)
Of all the customers that are using Observe.AI, 43% are small (<$50M), 20% are medium-sized and 18% are large (>$1000M).
