All Products > Contact Center Management

Contact Center Management products

103,027 Companies

What is Contact Center Management?

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 126 products in the Contact Center Management category, and have found 103,027 companies using these products.

Contact Center Management
Contact Center Management
103,027
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product     		Market Share
    Voxify 38,902 37%
    Five9 9,751 9%
    Genesys 6,629 6%
    Amazon Connect 5,118 < 5%
    Avaya Aura 2,753 < 5%
    Cisco Unified Contact Center Enterprise 2,740 < 5%
    Cisco Contact Center 2,689 < 5%
    LiveOps 2,660 < 5%
    inContact 2,427 < 5%
    Calabrio 2,232 < 5%
    Avaya Call Management System 2,166 < 5%
    3CX Phone System 1,844 < 5%
    Talkdesk 1,767 < 5%
    Interactive Intelligence 1,726 < 5%
    PureCloud 1,139 < 5%
    Genesys Contact Center 1,005 < 5%
    Avaya Contact Center Control Manager 912 < 5%
    Telmetrics 730 < 5%
    Cisco SMARTnet 721 < 5%
    VICIdial 608 < 5%
    Nice Call Recording 599 < 5%
    Nortel Symposium 586 < 5%
    Cisco Unified IP Interactive Voice Response 526 < 5%
    Cisco Unified Intelligence Center 500 < 5%
    Google Contact Center AI Platform 489 < 5%
    SAP Contact Center 477 < 5%
    inSided 437 < 5%
    LiveVox 422 < 5%
    SAP Business Communications Management 416 < 5%
    PlayVox 384 < 5%
    Avaya Aura Contact Center 363 < 5%
    Genesys SIP 357 < 5%
    Ameyo 331 < 5%
    Jacada 293 < 5%
    Autonomy Qfiniti 293 < 5%
    Avaya Interaction Center 279 < 5%
    Genesys Outbound Voice 268 < 5%
    Noble Systems 254 < 5%
    Oaisys 253 < 5%
    Mongoose Metrics 247 < 5%
    Vocalcom 238 < 5%
    Uptivity 231 < 5%
    Mitel Contact Center Solutions 230 < 5%
    Observe.AI 223 < 5%
    Cloudtalk 219 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 216 < 5%
    Genesys Inbound Voice 209 < 5%
    Aspect Call Center 201 < 5%
    Intradiem 196 < 5%
    Noble Dialer 193 < 5%
    injixo 191 < 5%
    Aspect Software 181 < 5%
    Avaya Aura Call Center Elite 168 < 5%
    PhoneBurner 162 < 5%
    Siemens OpenScape Contact Center 162 < 5%
    Avaya Proactive Contact 150 < 5%
    Cisco Unified Customer Voice Portal 144 < 5%
    TextMagic 142 < 5%
    Ifbyphone 142 < 5%
    Bright Pattern 141 < 5%
    Aspect Via 129 < 5%
    prairieFyre 127 < 5%
    Convoso 119 < 5%
    Avaya IQ 119 < 5%
    Telax 116 < 5%
    Enghouse Interactive 115 < 5%
    Nice Interaction Management 107 < 5%
    Oracle Teleservice 89 < 5%
    Genesys CIM Platform 85 < 5%
    Aircall 82 < 5%
    Scorebuddy 81 < 5%
    Solidus eCare 77 < 5%
    IPscape 73 < 5%
    Smart Queue 72 < 5%
    3CLogic 69 < 5%
    8x8 Contact Center 67 < 5%
    Aheeva 61 < 5%
    Cisco Unified Workforce Optimization 60 < 5%
    Aspect Unified IP 60 < 5%
    DialSource 60 < 5%
    Oracle Telesales 56 < 5%
    Cisco Outbound Option 56 < 5%
    Siebel Contact Center 51 < 5%
    Altitude uCI 47 < 5%
    ComputerTalk 46 < 5%
    Echopass 46 < 5%
    Exotel 45 < 5%
    RingDNA 43 < 5%
    IBM WebSphere Voice Response for AIX 42 < 5%
    Amdocs Smart Client 41 < 5%
    Contaque 38 < 5%
    Ultimate 37 < 5%
    CxEngage 37 < 5%
    Business Phone System 37 < 5%
    Avaya Contact Analyzer 35 < 5%
    Humach 33 < 5%
    VoIP and Network Quality Manager 33 < 5%
    Click2Coach 33 < 5%
    Contact Center Portal 31 < 5%
    Avaya Business Advocate 26 < 5%
    Ring.io 25 < 5%
    Avaya Operational Analyst 25 < 5%
    TASKE Contact 25 < 5%
    Eureka 24 < 5%
    Intelliverse 24 < 5%
    Nice Real Time Impact 23 < 5%
    MiaRec 22 < 5%
    Ringless Voicemail API 22 < 5%
    XenCALL 21 < 5%
    KnoahSoft Harmony 21 < 5%
    contactSPACE 19 < 5%
    Orum 18 < 5%
    Alcatel Lucent OmniTouch 17 < 5%
    Noble Outbound 16 < 5%
    Outbound Calling API 15 < 5%
    Eclipse CMS 13 < 5%
    Vantage Point 13 < 5%
    Zipwire 12 < 5%
    SpiceCSM 12 < 5%
    inConcert Allegro 11 < 5%
    Customer Care 10 < 5%
    Mattersight Behavioral Analytics 8 < 5%
    NexxPhase 8 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
    Aspect Quality Monitoring 1 < 5%
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