Companies using VICIdial
We have data on 608 companies that use VICIdial. The companies using VICIdial are most often found in United States and in the Information Technology and Services industry. VICIdial is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for VICIdial usage goes back as far as 6 years.
Who uses VICIdial?
| Company | Hermès International S.A |
| Website | hermes.com |
| Country | France |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Foodpanda |
| Website | foodpanda.com |
| Country | Germany |
| Revenue | 1B-5B |
| Company Size | 5000-10000 |
| Company | Upwork |
| Website | upwork.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 500-1000 |
| Company | Microsoft |
| Website | microsoft.com |
| Country | United States |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Tata Consultancy Services Ltd |
| Website | tcs.com |
| Country | India |
| Revenue | >10B |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Hermès International S.A | hermes.com | France | >10B | >10000 |
| Foodpanda | foodpanda.com | Germany | 1B-5B | 5000-10000 |
| Upwork | upwork.com | United States | 200M-1000M | 500-1000 |
| Microsoft | microsoft.com | United States | >10B | >10000 |
| Tata Consultancy Services Ltd | tcs.com | India | >10B | >10000 |
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VICIdial Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, VICIdial has a market share of about 0.6%. Other major and competing products in this category include:
Contact Center Management
What is VICIdial?
VICIdial is an open-source Enterprise-level contact center solution that allows agents to handle inbound and outbound phone calls as well as inbound email and customer website chat all together in the same web-based agent interface.
Top Industries that use VICIdial
Looking at VICIdial customers by industry, we find that Information Technology and Services (20%), Telecommunications (16%), Financial Services (8%), Computer Software (7%) and Marketing and Advertising (7%) are the largest segments.
Top Countries that use VICIdial
30% of VICIdial customers are in United States, 10% are in India, 6% are in Pakistan and 6% are in South Africa.
Distribution of companies that use VICIdial based on company size (Employees)
Of all the customers that are using VICIdial, 38% are small (<50 employees), 42% are medium-sized and 18% are large (>1000 employees).
Distribution of companies that use VICIdial based on company size (Revenue)
Of all the customers that are using VICIdial, a majority (65%) are small (<$50M), 11% are large (>$1000M) and 16% are medium-sized.
