A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
At enlyft, we use sophisticated, patent-pending algorithms to track the use of various ChatBot Platforms products and technologies. We track 64 products in the ChatBot Platforms category, and have found 120,755 companies using these products.
| Product |
Install base
# of companies we found using this product |
Market Share |
|---|---|---|
| Smooch Technologies | 33,401 | 27% |
| Hubspot Live Chat | 11,747 | 9% |
| ManyChat | 9,661 | 8% |
| Dialogflow | 8,910 | 7% |
| collect.chat | 6,692 | < 5% |
| Live Reception | 4,237 | < 5% |
| Cliengo | 4,220 | < 5% |
| Oct8ne | 3,047 | < 5% |
| LandBot | 2,869 | < 5% |
| HubSpot Conversations | 2,460 | < 5% |
| Octane AI | 2,143 | < 5% |
| Amazon Lex | 2,074 | < 5% |
| Giosg | 1,858 | < 5% |
| BMC Helix Chatbot | 1,848 | < 5% |
| CallPage | 1,829 | < 5% |
| ArtiBot | 1,626 | < 5% |
| onWebChat | 1,506 | < 5% |
| Azure Bot Service | 1,381 | < 5% |
| MobileMonkey | 1,373 | < 5% |
| Replain | 1,343 | < 5% |
| Continually | 1,059 | < 5% |
| BotPenguin | 990 | < 5% |
| Chatlio | 889 | < 5% |
| Client Chat Live | 869 | < 5% |
| Venyoo | 839 | < 5% |
| LiveBeep | 802 | < 5% |
| LiveSupporti | 739 | < 5% |
| VirtualSpirits | 672 | < 5% |
| Elevio | 642 | < 5% |
| Remind | 604 | < 5% |
| Quicktext | 584 | < 5% |
| SendBird | 528 | < 5% |
| ChatStack | 525 | < 5% |
| KeyReply | 511 | < 5% |
| HiJiffy | 502 | < 5% |
| Engage to Sell | 492 | < 5% |
| Live800 Plus | 454 | < 5% |
| Yomdel | 415 | < 5% |
| Chatfuel | 399 | < 5% |
| Instabot | 388 | < 5% |
| BirdSeed | 388 | < 5% |
| Carrot Quest | 382 | < 5% |
| WotNot | 296 | < 5% |
| Yellow.ai | 271 | < 5% |
| Raychat | 263 | < 5% |
| iFlychat | 225 | < 5% |
| Pubble | 168 | < 5% |
| Aivo | 166 | < 5% |
| Enterprise Bot | 161 | < 5% |
| LiveAdmins | 159 | < 5% |
| NeoAssist | 155 | < 5% |
| Acquire | 155 | < 5% |
| Ada | 104 | < 5% |
| Vergic | 103 | < 5% |
| Solvvy | 94 | < 5% |
| Genesys DX | 88 | < 5% |
| RumbleTalk | 84 | < 5% |
| Vapi | 81 | < 5% |
| ReadyChat | 78 | < 5% |
| Inflow | 58 | < 5% |
| ChatBot | 42 | < 5% |
| Go Moxie | 42 | < 5% |
| Pypestream | 39 | < 5% |
| Voiceflow | 25 | < 5% |